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Cannot print of SD card

Hi I just recently got my Jg Aurora A5S and it will not print off an SD card. I have successfully printed while connected to my computer but if I slice a model in Cura or Jgcreat then send it to my SD card it will not work. My printer will register the SD card and I can click my file and the screen will change to the printing page as if it’s about to start printing. But it will not move at all even when the extruder and build plate have come up to temperature. I have tried different slicing softwares and different SD cards but I am only successful through connect right into my computer. And my computer will only register that a printer is connected in Jgcreat not Cura.
Any help would be greatly appreciated.
Any help would be greatly appreciated.
Comments
You can try printing using Pronterface.
Otherwise, I recommend to contact JGaurora
Sam
When I press the print button it opens up the SD card but it’s show that it is empty
But when I plug it back into my printer it shows that there is indeed still a file on there.
Any thoughts?
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