Error when trying to update firmware

1980ace

I just got the A5 this week and am trying to update the firmware, but when I verify in arduino I'm receiving an error. I'm sure what's going wrong or what I'm doing wrong. I haven't found the same error that i'm getting online. Any help would be greatly appreciated.

Samuel Pinches

Things to try

- redownload firmware
- extract to new folder in documents folder
- reinstall arduino
- install arduino 1.8.5
- update all arduino libraries
- try in a fresh user account 

1980ace

thank you. I think when I did the previous version of arduino it was able to work finally